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Casino Rex - delayed payment 972 EUR
Ruling
<p><strong>Resolved</strong> - Both the submitting complainant and Rex Casino have informed us that this issue has been resolved and the player has received their funds.</p>
<p>Read our <a href="https://thepogg.com/en-gb/casino-review/casino-rex/">Rex Casino Review</a>.</p>
Player's Complaint
Hi,
I won 972 € from Casinorex on 3rd of April from their welcome bonuses.
I uploaded my documents and they asked me for additional document through email during the same day which I provided on the 7th of April.
After that I have not heard from them about my payment or verification. I have emailed them on the 12th, 15th and 20nd of April but no response to my emails.
Could you ask them if they are ready to process my funds already? Thank you
3 Responses
They paid my moneys. Case solved
Hi guulagge,
Thanks for letting us know - it is appreciated :)
ThePOGG
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Agreement
Guulagge consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Casino Rex
- Malta Gaming Authority
- N1 Interactive Ltd
April 24, 2021
Hi guulagge - welcome back.
Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG