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Casino Rex - Not paying winnings and ignoring me

Ruling

Found for the Casino - Sufficient evidence has been gathered to demonstrate that this account has breached the terms of use in a non-redeemable fashion.

Read our Casino Rex Review.

Player's Complaint

I wagered the bonus and made a withdrawal and uploaded all the required documents to the account. After few days I contacted them via email and asked about current state of the withdrawal but they didn't respond. After a week once again contacted them via email but again no response. After that I went to the live chat to discuss the current situation the live chat dude said that he will check my account and after 30 minutes he just left the chat so they are just completly ignoring me and refusing to pay any winnings...

Read the casino review

3 Responses

User icon
thepogg
December 29, 2021

Hi hanski123 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
hanski123
January 2, 2022

Any news on this case?

User icon
thepogg
January 13, 2022

Sufficient evidence has been gathered to demonstrate that this account has breached the terms of use in a non-redeemable fashion. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

hanski123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Rex
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 28, 2021

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