ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Casino Rex - procrastinates

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Rex Review.

Player's Complaint

i play this casino 5.12.2021 and win 2700€. i play welcomebonus offer and i read all bonus terms and conditions and i make everything is good! they ask my so many documents and now more than two months have passed and they always come up with a new document or make a request for old documents. I have always sent what they have asked for. they probably wouldn't want to pay .. Help me!

Read the casino review

6 Responses

User icon
thepogg
February 25, 2022

Hi Einsteini55 - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Specifically, what are the operator currently waiting on you providing?

Thanks,

ThePOGG

User icon
thepogg
March 5, 2022

Hi Einsteini55,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
March 12, 2022

Hi Einsteini55,

If we haven't heard from you by Friday the 25th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

User icon
thepogg
March 27, 2022

Hi Einsteini55,

Please do not open further complaint files about this issue. If you wish us to assist you, you need to answer the question above. Also, please ensure you familiarise yourself with our Complaint Guidance.

Thanks,

ThePOGG

User icon
thepogg
April 9, 2022

Hi Einsteini55,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
April 16, 2022

Hi Einsteini55,

If we haven't heard from you by Friday the 29th of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

Einsteini55 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Rex
  • Malta Gaming Authority
  • N1 Interactive Ltd

February 25, 2022

United States country flag