Resolved - Casino Rex have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
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Ill try to make it as short and clear AS possible:
Deposited 500 euro without any deposit bonus to Casino Rex
Session was going good and i was above 2300 Euros.
Suddenly i get a notification that i got a Bonus named tournament Award which i never saw before and never accepted it
I click refuse to use it and suddenly i only gut Like 240 Euro left on my Account
Support is telling me, that i lost the winnings of the cancelled bonus
I only wagered 25 Euro during that bonus
I never won 2100 euro by using 25 Euro of that bonus
I never even accepted a Bonus First way, they Just added it to my account
So because of cancelling a Bonus i never Heard of and never accepting it, i lose 2100 because i wagered 25 Euro of that active Bonus?
This is bs and i got scammed.
Please Help me Out, 2300 Euro is a lot of money for me.
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February 26, 2021