Casino Rex - scammed me

Hi mhrenner - welcome back.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi mhrenner,

Our understanding is that your balance will be reinstated shortly. Please keep an eye on your account and confirm when you have received your funds.

Thanks,

ThePOGG

Hi mhrenner,

Have you received your funds?

Thanks,

ThePOGG

Hey ThePOGG,

No i didnt receive any money.

Thanks

Hi mhrenner,

The funds have been restored to your account. Could you please log in and confirm?

Thanks,

ThePOGG

Hi mhrenner,

Can you confirm receipt of your funds?

Thanks,

ThePOGG

Hi mhrenner,

If we haven't heard from you by Friday the 30th of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG