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Casino Rex - scammed me

Ruling

Resolved - Casino Rex have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Casino Red Review.

Player's Complaint

 

Hello,

Ill try to make it as short and clear AS possible:

Deposited 500 euro without any deposit bonus to Casino Rex

Session was going good and i was above 2300 Euros.

Suddenly i get a notification that i got a Bonus named tournament Award which i never saw before and never accepted it

I click refuse to use it and suddenly i only gut Like 240 Euro left on my Account

Support is telling me, that i lost the winnings of the cancelled bonus

I only wagered 25 Euro during that bonus

I never won 2100 euro by using 25 Euro of that bonus

I never even accepted a Bonus First way, they Just added it to my account

So because of cancelling a Bonus i never Heard of and never accepting it, i lose 2100 because i wagered 25 Euro of that active Bonus?

This is bs and i got scammed.

Please Help me Out, 2300 Euro is a lot of money for me.

 

Read the casino review

7 Responses

ThePOGG
February 26, 2021

Hi mhrenner - welcome back.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
March 7, 2021

Hi mhrenner,

Our understanding is that your balance will be reinstated shortly. Please keep an eye on your account and confirm when you have received your funds.

Thanks,

ThePOGG

ThePOGG
March 14, 2021

Hi mhrenner,

Have you received your funds?

Thanks,

ThePOGG

mhrenner
March 14, 2021

Hey ThePOGG,

No i didnt receive any money.

Thanks

ThePOGG
April 3, 2021

Hi mhrenner,

The funds have been restored to your account. Could you please log in and confirm?

Thanks,

ThePOGG

ThePOGG
April 11, 2021

Hi mhrenner,

Can you confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG
April 18, 2021

Hi mhrenner,

If we haven't heard from you by Friday the 30th of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

mhrenner consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Rex
  • Malta Gaming Authority
  • N1 Interactive Ltd

February 26, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.