Casino Room - illegal account for playing such as German citizen

Ruling

Declined - We do not pursue refund of losses based on lack of license. If your government cannot enforce its restrictions there's no chance we can.

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Player's Complaint

Dear Sir or Madam,

I need your help and support in a case.

I am a resident of Germany and have registered and logged on to www.casinoroom.com for the first time.

I have wagered a total of 2,000 EUR there. However,due to my complaint and contact,I have received 250 EUR back so far.

So I am still concerned about the refund of 1,750 EUR.

Unfortunately,I only found out afterwards,after I had registered there and played,that online gambling is prohibited or illegal in Germany. I was not aware of this before.

Thus,it is not legally permissible for the provider to make registration possible for people in Germany. The provider has nowhere proactively communicated this as a notice in its registration process. In the terms and conditions - to which the provider refers - the responsibility was transferred to the player to make himself clear about the legality in the country of residence beforehand. I find this procedure not serious and,moreover,the business may not and can not be done for German customers.

I have corresponded with the provider twice so far,but I have not received any response from the provider to my last reply.

I therefore ask for your support to get my deposited money,which is not rightfully retained,back.

I can send them the correspondence if necessary.

Thank you in advance for your help!

Best regards

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