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Casino Royal Club – 39 days and waiting for my $5000

Ruling

Found for the Player - Casino Royal Club have been completely non-responsive to our repeated attempts to discuss this issue. Alongside this, the player has confirmed that they have not received their funds. We consider this a non-payment issue.

Read our Casino Royal Club Review.

Player's Complaint

I have been playing this casino since February and lost over $2500, now that I have won I requested a withdrawal of my $5000 winnings. I have had excuses over excuses and lies and lies from support people about the delays. All paperwork is in order and lately they do not even respond to my chat requests or calls. I am sure the IP address and cell number has been track to a do not respond list. What can I do?

Read the casino review

6 Responses

ThePOGG
Dec 02, 2015

Hi staple - welcome to ThePOGG.com!

The first thing you can do is provide me with your username and email address at Casino Royal Club and I'll try to contact the casino and see if I can resolve this issue for you.

I will say in advance that previous complaints against this group have received sporadic responses at best and if they are going to pay it would be consistent with there history for this to take a significant period of time.

Thanks,

ThePOGG

ThePOGG
Dec 07, 2015

Hi staple,

I can't do anything to even try to help you until you've provided me the information requested above.

Thanks,

ThePOGG

ThePOGG
Dec 09, 2015

Hi staple,

Just to keep you in the loop, Casino Royal Club have now got in contact and we've forwarded the details of your complaint.

I'll let you know as soon as I have some useful information.

Thanks,

ThePOGG

ThePOGG
Dec 14, 2015

Hi staple,

I've followed this issue up with the operator. In all honesty these sorts of issues are far from uncommon amongst Rival casinos. If they're telling you they intend to pay in all likelihood they will pay, however when that payment will arrive is another story entirely with payouts regularly taking months.

ThePOGG

ThePOGG
Dec 27, 2015

Hi staple,

We've received no further correspondence from Casino Royal Club regarding this issue. I've no informed them of a deadline of the 8th of January to get back in contact. Hopefully that will see some progress.

Thanks,

ThePOGG

ThePOGG
Dec 30, 2015

Hi staple,

In answer to your email - unfortunately the only thing we can do on the 8th is mark this complaint up as a non-payment issue.

I'm sorry to hear about your situation and I really wish there was more we could do if no progress is made by the 8th, but the truth is that the group you've played with are renowned for this type of behaviour and have no effective regulation in place to speak of. Where this is the case and the operator refuses to respond, all we can do is post a negative report.

ThePOGG

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