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Casino Royal Club - withdrawal

Ruling

Found for the Player - As is standard for this group of operators, Casino Royal Club offered no response to this complaint what-so-ever.

Read our Casino Royal Club Review.

Player's Complaint

it seems my account has been altered to where i can still play the 16,000 but cannot deposit or withdraw. in Oct, Nov timeframe they were communicating with me both by chat and email. now they do not answer any phone calls, chat or emails december 2017. I am asking for a withdrawal of the 16,000. [EDIT]. they had requested and acknowledged that they had received my updated documents in November and that is the last I have heard from them.

Read the casino review

3 Responses

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ThePOGG
January 3, 2018

Hi Sandy - Welcome to ThePOGG.com!

Before I go any further I need to make you aware that you've chosen to play with an operator that is unlicensed and historically has been non-cooperative with complaints posted with this service. In short it's likely that we won't be able to do anything to help you. Nevertheless I will try to contact the operator for you.

Thanks,

ThePOGG

User icon
Sandy
January 24, 2018

Thanks for trying. Has it all been on not getting withdrawals.

User icon
ThePOGG
January 26, 2018

Hi Sandy,

Unfortunately after repeated efforts to contact Casino Royal Club about this issue we have received no response what-so-ever. At this stage we have no reasonable expectation of this position changing in the near future. As such we cannot do anything further to help you.

Sorry we could not be of more help!

ThePOGG

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Agreement

Sandy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 3, 2018

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