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Casino Sieger - closure problem

Ruling

Resolved - Casino Sieger have informed us that this balance has been paid. The player is unresponsive to our requests for an update so we assume they are happy.

Read our Casino Sieger Review.

Player's Complaint

Hello,

I asked to close the Casino part and leave the Sportsbook open. Instead they closed the whole account with balance of € 1.300 still on it. I asked them to send me the money and then delete the account but they do not respond at all. Customer support has no options to do something they keep referring to someone who will review the case soon but nothing happens.

[EDIT]

[EDIT]

Read the casino review

4 Responses

User icon
ThePOGG
May 15, 2019

Hi user1967 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
May 31, 2019

Hi user1967,

Casino Sieger informs me that you should be able to access your balance. Can you confirm this?

Thanks,

ThePOGG

User icon
ThePOGG
June 7, 2019

Hi user1967,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
June 14, 2019

Hi user1967,

If we haven't heard from you by Friday the 21st of June I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

user1967 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Sieger
  • Malta Gaming Authority
  • Curacao eGaming
  • Condor Malta Ltd

May 15, 2019

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