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Casino Sieger - Still no money after a month

Ruling

Resolved - The operator informs us that a payment issue has been resolved and the player has been paid. The player is non-responsive so we assume they agree.

Read our Casino Sieger Review.

Player's Complaint

Hi!

1) I made a withdraw request for 1 month ago (1100EUR 20 September) and have still not recieved my money. I been in contact with the support on their website everyday the last 20 days. They only tell me the same thing all the time: "I have sent the request to our payment provider to wire the amount today. You wil have the amount processed as soon as possible. " But the fact is that I can not get my win for more than 1 month.

2) Now I have 418 EUR on my account casinosieger.com and I don't want play anymore. I want withdraw it on my Skrill wallet but I see only 1 option: Bank Transfer. But I don’t want withdraw via bank transfer because I remember how I ordered my first withdrawal via bank transfer at 20 September and still no have money at my Bank Account. So I want withdraw to Skrill (I made all deposits from Skrill wallet)

Thank you

Read the casino review

4 Responses

User icon
ThePOGG
October 23, 2017

Hi mancmmm - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
November 22, 2017

Hi mancmmm,

It's taken a while to get information from the operator regarding your issue. They inform me that while they weren't able to pay you by bank transfer they have now paid you by Skrill. Can you confirm this?

Thanks,

ThePOGG

User icon
ThePOGG
November 29, 2017

Hi mancmmm,

I'm following up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 6, 2017

Hi mancmmm,

If we haven't heard from you by Friday the 15th of December I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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mancmmm consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 23, 2017

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