Casino Sieger - Unpaid winnings

Hi kanogne - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 26th of August let us know and we'll contact the operator on your behalf.

Thanks,

ThePOGG

I am writing to inform you that your account has been closed in our casino due to registered collusion which is a clear breach of our Terms and Conditions.

Please be informed that all your activity has been thoroughly investigated and the decision has been made based on evidence we received from this investigation.

As it is stated in our Terms and Conditions (Section Fraudulent Activity, article 131), casino Sieger has a zero tolerance policy towards inappropriate play, bonus abuse, player’s collusion and fraudulent activity. If, in Our sole determination, the Player is found to have cheated or attempted to defraud Us or any other User of any of the Games in any way including, but not limited to, game manipulation or payment fraud, or if We suspect the Player of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), We reserve the right to suspend and/or close the User Account and to share this information (together with the Player’s identity) to other online gaming websites, banks, credit card companies, and appropriate agencies.

Also allow me to inform you that with closing your account all your winnings will be waived and any withdrawal request will be rejected, which is also clearly stated in our Terms and Conditions (Section Closing account, article 63).

The decision that has been made is final and non negotiable, and without possibility of reopening of your account or any type of refund.

Sincerely,

[EDIT]

I quess they had enough when I was asking about it...?

Could you help me investigate what is going on?

I made 200 eur deposit, won and tried to make withdrawal. Confirmed my documents and sent them even my payslip. Now they banned my account because of fraudulent action. I have tried to resolve this, but they are not telling me anything. I have no clue what is the main reason for the ban because they are not telling me the details behind of this. I have filed MGA report also.

Hi kanogne,

Are you still experiencing issues?

Thanks,

ThePOGG

Hi, unfortunately yes.

They banned my account and revoked my winnings. I have tried to sort this on my own to get details what is going on. I don't get it what is "registered collusion".

I'm casual player with bad habit of gambling... Yes I read public forums where players talk to each other and give tips what to play. Far as I know, that is allowed... Could you help me investigate this?

Hi kanogne,

Would it be fair of us to assume that you have deposited an amount that ensured you received the maximum bonus amount, selected from a small grouping of slots games that are also being used by the other players on the forums you mentioned, that you have wagered close to or exactly the maximum allowed bet limit and that you engaged little or no wagering after completing the wagering requirements?

Thanks,

ThePOGG

If I remember correctly, yeah I deposit that amount to get bonus and it's just because I was not familiar with that casino so I didn't want to go over my limits. I was able to wager but I think I played more than only wagering requirement. To be honest I don't remember exactly and can't check it anymore.

Hi kanogne,

While we wish you all the best in pursuing this matter, ThePOGG.com will not be taking an active role in the management of this claim.

Thanks,

ThePOGG