Casino Token - Bet considered as invalid
Resolved - Casino Token have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
Read our Casino Token Review.
Long story short: I signed up with CasinoToken,made a deposit with a bonus - and happily played some slots. At one point,I won like x180 my bet and things get fishy. I didn't see my win in my balance,and the bonus has been canceled. I was like WTF,so i checked the game history - and the win was there.
I then contacted a support seeking for an explaination. After a quick chat,issue has been forwarded to a tech team. After like 30-40 minutes,I contacted the live support once again - and asked about some kind of ticked ID or reference number - just for me,in order to refer to this issue in the future - and then,I've been informed about a reply.
Customer support informed me,that the bet I played was "delayed" - and it was not accepted by game provider - meaning,it "never happened". See it on the screenshots yourself.
All relevant screenshots are available here:
the casino review
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