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Casino UK - Void my winnings on notarized documents

Ruling

The documentation that the player submitted did not pass Casino UK security verification. We independently verified inconsistencies in the information provide that suggest that the document was altered.

As such, this complaint has been immediately closed and marked as 'Found for the Casino'.

Casino UK were forthcoming in providing the information we required for our own investigation. Read our Casino UK review.

Player's Complaint

Hello The pogg,

A long time ago I won a small amount in casino uk I had several cash out already with the vegas partner group, So they asked me for documents again. I send them over my notarized ID.

They not received it, after sending it over 9 times it finally has been received notarized driver license and proof of address.

I received that my documents are FAKE. I not know how this is possible They won't give me any further responds in this case I hope you can help me. The cash out is €1241. And if it's possible I would like to play again in the casino uk.

Thank you pogg

Regards

Vlinder

Read the casino review

10 Responses

ThePOGG
July 2, 2013

Hi Vlinder,

Before I can move forward with this complaint, I need you to provide me with your username and the email address you used at Casino UK.

There are a couple of other details I'd like to clarify as well.

You say you've sent in 9 sets of Notarized ID - where were you getting your ID notarized? In some countries you can get this done for free at a post office/police station, but for the most part getting notarized ID requires an appointment with a notary public and will cost a fee. If you've had this done at a notary public, could you provide the name of the notary, the company they work for and the city they are based in?

Thanks

ThePOGG

Sebastiaan Welle
July 2, 2013

Username [EDIT] Email [EDIT] The mail delivery was not working I send 9 times the same NID. Also I was already verified with the vegas partner group I got cash outs from them before. My notarized documents was notarized by a notary [EDIT[ Notarized driverlic. and a bankstatement payed a 100 euros for getting them both notarized. If you need more information please contact me. Regards Vlinder

ThePOGG
July 9, 2013

Hi Vlinder

Just to keep this complaint up-to-date - I have contacted Casino UK and someone is looking into this issue just now so please bear with me while I await more information.

Thanks

ThePOGG

Sebastiaan Welle
July 17, 2013

Any news on this matter?

Casino UK
July 17, 2013

Dear Support Team,

Upon verification we have found discrepancies. We would like to discuss these discrepancies with the Pogg outside of this particular string for security reasons.

Regards,

David

Casino UK

ThePOGG
July 17, 2013

Hi David - thanks for getting back to us regarding this issue.

I've already ask your collegue at Star Partners to pass along my details so we can discuss this issue, but just in case you can reach me at [email protected]

ThePOGG

Sebastiaan Welle
July 17, 2013

I think your last message is for the casino uk , well great they want to discuss this. With me they never did it for security reasons. Fine I would love to hear what they have to say.

Regards

Vlinder

Sebastiaan Welle
July 19, 2013

Any news from them or do I have to contact somebody?

Regards

Vlinder

ThePOGG
July 19, 2013

Hi Vlinder,

You don't need to do anything other than be patient - I'm in the process of arranging the necessary exchange of information, which is a time consuming process. Just bare with me and we'll get to the bottom of this.

Thanks

ThePOGG

ThePOGG
July 24, 2013

Having discussed this issue at length with Casino UK, and independently verified the issues with some of the documentation that's been submitted to them, it is our view that there is a high likelihood due to the inconsistencies found that the document in question has been tampered with. As such ThePOGG.com wants nothing further to do with mediating this dispute and will close the complaint as 'Found for the Casino'.

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Agreement

Sebastiaan Welle consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

July 2, 2013

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.