Casino Universe - i did not get the promised special cashbac and deposit bonus
Ruling
Resolved - Casino Universe have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
Read our Casino Universe Review.
Player's Complaint
on the page https://www.casinouniverse.com/vip-club
is written in the terms and conditions.
For reaching new planets (except Level 1) you'll get: Special cashback and depsoit bonuses.
after wagering 50k i reached level 3 but they dont want to give a bonus they say i already received all bonusses but i never received a bonus for reaching the new level
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the casino review
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Hi shaky58 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG