CasinoCasino - Duty of care

Hi dea123456 - welcome to ThePOGG.com!

As we are the ADR for the L&L Europe license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Sadly there is nothing we can do to help you in this instance. The MGA license does not require any operators to proactively intervene to limit players on the grounds of bet sizing alone. Unless you have informed the operation of your issue they would not bear responsibility for your losses.

With regard to your claim about data protection - this would not be considered a data protection breach. That would only be the case where the operator had given your information to an unauthorised party, i.e. not you. However, if you are looking to pursue that aspect of your claim further we would not be the appropriate body to engage this discussion and I would direct you to contact your local governmental data protection agency.

Finally you may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we cannot be of more help.

ThePOGG

Hi,

Thanks for the response. That's a shame. Thanks anyway.