Found for the Casino - The MGA license does not require an operator to intervene based solely on a player's bet size.
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My complaint is that I feel casino casino did not follow a duty of care. I deposited week in week out and lost over 920 euro. I am a problem gambler and during a particular session I was staking up to 60 euros per spin. I was not once contacted by this casino to see if I was OK to do this. I do not feel that this was responsible of the casino. When I asked if they contact customers they said "yes we do but you did not meet the threshold to be contacted" I feel that staking up to 60e per spin should mean being contacted. Also, when I contacted the live chat to discuss this they actually gave out account information about my account without completing data protection checks to do this. I feel that this casino were irresponsible by not contacting me directly to see if I was OK. I am hoping this can be resolved at this level as the casino did not provide much barring generic responses. If you require any information from me regarding the data protection breach I can provide this. Or any other questions I am happy to answer in helping to resolve this issue.
Regardless of the outcome,
I appreciate the help.
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CasinoCasino - Duty of care
Posted by Dea123456
March 26, 2020
Dea123456 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
March 26, 2020