ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

CasinoCasino - let me deposit despite being from a restricted country

Ruling

Declined - We do not pursue refund of losses based on lack of license. If your government cannot enforce its restrictions there's no chance we can.

Read our CasinoCasino Review.

Player's Complaint

In 2016 i made an account at casinocasino.com. I verified my account and made my first deposit. Only problem was that i could not play any slot since everything was restricted. I talked to the agent and i was told that they changed the country to Malta, in order to be able to play. Please be aware that all my deposits were played using Malta as a country. Apparently, i was restricted from playing any slots here. I was told that in 2018 the system was updated and now i could play any slot i wanted. Well here is the problem. Eventhough casinocasino.com states that accepts players from my residence, there is no way it can be done since my country's gambling commission has an automated blacklist message everytime a customer from my country is attempting to enter this casino. Apparently, i was country resticted and i want a refund for my deposits.

Read the casino review

1 Responses

ThePOGG
April 4, 2021

Hi ilikeicecream - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. As explained in our Complaints FAQs we do not pursue refunds of losses based on lack of license. If your own government cannot prevent unlicensed operators from accepting their citizens, there is no possibility of the operator offering a refund simply on the basis of us asking them to.

Further to this I would highlight that the MGA do not prohibit their licensees from accepting players from Greece.

Sorry we cannot be of further help.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

ilikeicecream consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • CasinoCasino
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • L&L Europe Ltd

April 4, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.