CasinoLand - Withdrawal not being processed
Resolved - After a short discussion with Casino Land the bank letter verification requirements were dropped and this player has been paid.
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Casinoland are refusing to process my withdrawal due to verification issues.
I have provided them with copies front and back of two cards, driving licence, utility bill, council tax bill and a stamped and signed bank statement.
They have asked me to provide proof of card ownership in the form of a letter from Metro Bank. I have visited two branches, spoken to two cashiers and two branch managers and also called their call centre. Metro Bank cannot provide such a letter but did give me a stamped statement.
The statement shows my name address and account number. The account number is also shown on the photos of the card I have provided them with. Metro Bank cannot help me any further and Casinoland are not seeing any logic.
I have even asked them to process the withdrawal to the card. This clearly proves ownership as why would I ask them to withdraw to a card I do not own.
I've gambled online for many years and never had such a verification problem. Every other casino, including ones in their own group have been satisfied with a utility bill, ID and photo of card. I have wasted hours and spent money travelling to the bank to try and jump through their unreasonable hoops and therefore also feel an entitlement to compensation.
Please help me resolve this.
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