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CasinoLand - Withdrawal

Ruling

Resolved - Both the submitting complainant and CasinoLand have informed us that this issue has been resolved and the player has received their funds.

Read our Casinoland Review.

Player's Complaint

I won £7500 over the 12/13th December 2020. I've sent everything they have requested on the further verifications, Now over 4wks later and account not fully verified, cash fell back into account so withdrew again, put a complaint in and told this could take a further 2wks? As of yet still heard nothing and told not to contact them at all whilst complaint in progress this has been a week now

Read the casino review

7 Responses

User icon
ThePOGG
January 17, 2021

Hi sapphblue - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
sapphblue
January 19, 2021

Thank you, its been 5 weeks now and still no response, except telling me once verified they would look into my complaint! That was reason of complaint, the time its taking, one step forward, 2 steps back.

User icon
ThePOGG
January 31, 2021

Hi sapphblue,

Our understanding is that the operator have requested a few more documents to complete the Source of Wealth check. Can you please comply and let us know when this submission is complete?

Thanks,

ThePOGG

User icon
sapphblue
February 1, 2021

I have sent as requested last Friday 22nd and again fri 29th

User icon
ThePOGG
February 14, 2021

Hi sapphblue,

Our understanding is that your withdrawal has been processed. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
sapphblue
February 15, 2021

Yes have received funds now,

Thank you

User icon
ThePOGG
February 21, 2021

Hi sapphblue,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

sapphblue consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • CasinoLand
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • One Click Ltd

January 14, 2021

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