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CasinoMGA - not paying out

Ruling

Found for the Player - Despite our repeated efforts to contact Casino MGA to discuss this issue we have received no response whatsoever from the operator.

Read our Casino MGA Review.

Player's Complaint

I have has a pending payment of the value mentioned and its has been 5 months since winning this. I have won previously on this site and been paid out with no problems in the past. I have proof of chats had with them regarding time frames and how much longer.

Read the casino review

3 Responses

User icon
thepogg
February 2, 2022

Hi 4x4 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
4x4
February 5, 2022

I hope you do manage to make contact. like i say I have been paid previously by them and also have chat content I can send you with there live chat team.

User icon
thepogg
February 26, 2022

Hi 4x4,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

4x4 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • CasinoMGA

February 2, 2022

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