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CasinoMGA – Taking UK players money without UKGC licences


Declined - We do not pursue refund of losses based on lack of license. If your government cannot enforce its restrictions there's no chance we can.

Read our CasinoMGA Review.

Player's Complaint

I registered at two casinos recently, the one said here is

They do not have a UKGC license and are not allowed to accept players from the UK.

They will not accept my talks in live chat.

They also do not display any other license info on their pages.

Please can you advise if you can assist me?

PLEASE NOTE this casino is NOT listed in your list so I had to choose the first one.

Read the casino review

3 Responses

Nov 05, 2019

Hi pgibby - welcome to!

Unfortunately there is nothing we can do to assist you in this instance. It is the responsibility of the regulator (UKGC) to ensure that unlicensed operators do not accept UK traffic. If the regulator cannot enforce this there is no possibility of the operator refunding losses because we ask them to. We do not pursue claims for refunds based on lack of license.

Sorry we cannot be of further help.


Nov 05, 2019

Thank you.. I understand your position. Can you advise of where my next course of action should be and do I have a case if the casino is operating illegally in the UK? Thanks

Nov 08, 2019

Hi pgibby,

All we could suggest would be approaching the regulator.



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pgibby consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

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November 5, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.