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Casinosieger - has blocked my account and balance confiscated

Ruling

Resolved - A player from a jurisdiction that has subsequently been restricted has now been paid in full. We consider this issue resolved.

Player's Complaint

I made payout 02 October 2017 - 385 EUR. My account was fully verified 27 September.

According to their rules, the payout should be carried out during 48 hours. I've contacted to them every day, because they din’t do anything with my payment. At all, they have confirmed that my payout was wired to my bank account 10 October one week later than it should be.

Next day they decided to change some regulations and frozen my account without any reason. When I asked them about my payment they answered they don't want to work with players from my country from 11 October and they confiscate my balance. They didn’t send nothing to my bank account or my skrill account, despite the fact they claimed they had sent and that this money was ordered earlier than any changes.

My account now is freezed and they don't answer to my emails

I have all screenshots that confirm everything that I've written: [EDIT]

Read the casino review

4 Responses

ThePOGG
October 27, 2017

Hi alexky - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
December 20, 2017

Hi alexky,

Firstly I apologise for the length of time this has taken to resolve. There has been a lot of conversation regarding your issue.

Ultimately I have some good news for you - Casino Sieger have agreed to pay your balance. My understanding is that this transaction should already have been made to your Skrill account.

I'd appreciate it if you could confirm receipt of your funds?

Thanks,

ThePOGG

alexky
December 24, 2017

Hello! Thank you very much for you help. Really I've received my money via Skrill few days ago. Thank you one more time! :)

ThePOGG
December 29, 2017

Hi alexky,

No problem at all and thanks very much for confirming receipt of your funds. It is appreciated!

All the best for the New Year,

ThePOGG

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alexky consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 27, 2017

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.