Casiplay - delayed payment

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

Hi POGG

I am hoping you can help me ,I am getting the runaround from Casiplay Casino. I deposited 25cdn using etransfer on Dec 5/20, .I won 530.00 played off the bonus wager amount and requested a withdrawal of 530.00 ,I was told i had to verify my acct and i would need to upload my documents so i uploaded my drivers lic as well as my bank info as i requested a wire transfer. On the 14Dec I received an email saying i was verified.so again I requested the withdrawal of 530.00 .I received an withdrawal approval on the 15Dec and was told it could take up to 5 business days to show up in my acct .On the 31Dec I trough live chat asked why I hadnt received my approved withdrawal was told they would get back to me. almost immediately received an email saying the withdrawal was lost and they were investigating it.they would keep me updated.On the 5th of jan/21 I received an email saying that the withdrawal was declined because i did not give them the right acct number ,that is not true i copied the form the bank gave me and sent it to them when asked to verify my info and was approved .So i re upload my bank info and was told all was good .I decided to play a few bucks and won so now i requested a 1200.00 withdrawal where i was approved then declined .approved and declined and now pending .they send me an email requesting a credit card that i did not use to deposit with on the day i deposited and won. I feel totally frustrated and hope you can help .i have screen shots and all emails to back up my complaint.

regards

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