Casiplay - doesn't pay my winnings 1,260 euros
Resolved - Both the submitting complainant and Casiplay Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Casiplay Casino Review.
It’s worth starting with the fact that casiplay didn’t react at all to the documents that I sent while I was losing and the problems started right after I won the first money and requested a cashout!
Finaly I have made deposits in the amount of 1200 euros.
After that I made a cashout of 1260 euros
I have provided them with two bank statements, one in Russian and one in English. Each time they rejected my documents for various far-fetched reasons. By far-fetched reasons, I mean the following.
At first they didn’t like the quality of the photo taken on the newest iPhone, then the lack of a logo (bank printing is considered a logo, but it doesn’t matter to them), casiplay even wrote that my document was older than 6 months and did not see the issue date until I highlighted it with a red rectangle and sent the document back to them.
Ultimately, they were dissatisfied with the fact that the issue date is written in pen! I then came to the bank again asking them to redo it. The bank was surprised, because even the British embassy accepts such statements, but still agreed to redo the statement. After that, they wrote that the document looks like a fake.
I’m not going to send them anything else, because I’m sure that casiplay will continue to look for excuses not to accept my documents and not to pay my winnings.
Other casinos with Malta and Great Britain licenses accepted such documents with no problem. So this casino reaction looks strangely.
Please help solve this problem!
the casino review
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