Casiplay - gamstop dispute

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

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Player's Complaint

I have a dispute with casiplay as I was able spend a significant amount of money on their site about 2 moths ago, despite being signed up with gamstop. I have been signed up with gamstop now for roughly 18 months now and casiplay have told me they are fully compliant with them. So I asked them how I was allowed to spend on their site and continuously receive offers and bonuses from them. They replied to me with some poor excuse that my first name was different (with I find to be rubbish as all the rest of my details seem to be the same). After getting nowhere with them, I asked them for their ADR contact details, which they refused to give me! I find that their duty of care to be non existent and I’m guessing that I’m not the only one that is going through this with this shameful outfit. I signed up with gamstop with total confidence to help with steps to stop me gambling and I don’t see how they can be affiliated with gamstop, if they are letting people sign up.

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