Resolved - Both the submitting complainant and Slots Plus Casino have informed us that this issue has been resolved and the player has received their funds.
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I have problems with account verification and thats why my withdraw request cannot be processed. Issue is with Casoo casino and i noticed (in Askgamblers site) that some other players also have had this same issue recently with this casino. Well i uploaded three documents first and those where accepted. But next day they send e-mail where they wanted 3 more dcuments,for example selfie with id and hand written paper note where must be text ""Hello
> Casoo, withdrawal on 30.09.2019".
I send those also but those 3 latest documents they seems to be cannot verify for some reason. Then after few days i got this e-mail: " Unfortunately, we can't verify your account yet.
Since you have many matches with other accounts, we are waiting for the rest of accounts to send us their documents. In case we can't identify all the accounts you have matches with, your account will be blocked and your deposits will be returned."
I really dont understand what they are meaning with that sentence??? i really cant!
I of course asked them what they are meaning with this, but no answer for that question.
And thats for sure that i dont have multiple accounts in that casino.
I hope that you can help me with this cause i think that next e-mail that they will send to me is that they block my account and decline my winnings for no reason at all.
i send those 3 latest documents 30.9 and withdraw request is made one week ago.
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Casoo - Delayed account verification
Posted by bello69
October 7, 2019
bello69 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 7, 2019