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Casoola - withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casoola Casino Review.

Player's Complaint

On the 25/05/2021 I withdrew £183 from this site, I’ve live chatted and can never get through to speak to someone, I’ve sent numerous messages and heard nothing. It’s been well over a week and the process is 72 hours, can you please help me claim my winnings.

Read the casino review

4 Responses

User icon
thepogg
June 5, 2021

Hi snoopdog05 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 18th of June let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
June 20, 2021

Hi snoopdog05,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
June 27, 2021

Hi snoopdog05,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
July 4, 2021

Hi snoopdog05,

If we haven't heard from you by Friday the 16th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

snoopdog05 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casoola
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Curacao
  • Genesis Global Limited

June 3, 2021

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