Casumo – confiscated my winnings
Found for the Player - In a stark about turn from their previously cooperative position Casumo have informed us that they will no longer cooperate with complaints submitted to this service. As such this complaint is found in favour of the player.
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Hello, I am reaching out to you due to my issues with Casumo Casino. I opened account with them around a month ago. I enjoyed playing their slot and table games. I was very lucky and at some point I accumulated over 16k winnings. I placed a withdrawal of 2k and it was paid to my account after I sent them the necessary documentation. After that I placed another withdrawal after which Casumo came back to me and told me that my winnings were due to the following:
Bonuses/free spins at Casumo can only be received once per person, household, IP address (including shared networks), device and/or credit/debit card number or any other deposit method used. Risk-free bets on any games do not qualify for Casumo's wagering requirements. We reserve the right to close your account and confiscate any existing funds if evidence of bonus abuse/fraud is found.
I found this extremely untrue and would like to dispute the statement as well as the confiscation of my winnings. I feel they stated the above just so that they can confiscate my balance which is currently down to 0.
I will very much appreciate if you can assist me with that.
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