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Casumo - gambling addiction

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casumo Casino Review.

Player's Complaint

Hello, I would like to get my paid money back at casumo because I am addicted to gambling and have depression. Magic red refuses to refund me the money, please help me, I am being treated for gambling addiction, I can send you my medical documents if you wish.

Read the casino review

3 Responses

User icon
thepogg
March 12, 2023

Hi samy331 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

While we're very sorry to hear about the problems you are experiencing, being diagnosed with gambling disorder would not in itself be grounds to seek a refund for historic losses. There would need to be clear grounds to assert that the operator should have been aware of your issue and did not take appropriate action to protect you. Can you present such evidence?

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.

Thanks,

ThePOGG

User icon
thepogg
March 19, 2023

Hi samy331,

I'm following up on the above?

Thanks,

ThePOGG

User icon
thepogg
March 25, 2023

Hi samy331,

If we haven't heard from you by Friday the 7th of April we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

samy331 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casumo
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Casumo Services Limited

March 8, 2023

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