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Casumo - has refused to pay winnings

Ruling

Found for the Casino - Casumo provided evidence demonstrating an unnatural connection between this player's account and a number of other accounts. As such we will take no further part in the mediation of this issue.

Read our Casumo Casino Review.

Player's Complaint

I deposited and won £9000 playing slots at this casino with a bonus active. When I tried cashing out is when the trouble began. Eventually I received an email saying I had used an IP address that had already been used before. So I found out how to check my IP address and then a while after I checked again finding it had changed completely. It turns out I have an IP address that is changing very often so I find it really unlikely that this one has already been used. No one else in my household gambles other than a nephew of mine who sometimes plays poker but I find it very unlikely he would have logged into this casino and with the same IP address I had done because of it always changing. So I think the only answer is that Casumo has made a mistake. This is a huge sum of money for me and the whole situation has left me very upset and confused. I checked after I had played to make 100% sure I had not broken any rules (was surprised at how many rules there actually were and counted myself lucky not to have broken any at the time).Please help because I just have no idea what is going on.

Read the casino review

2 Responses

User icon
ThePOGG
November 28, 2016

Hi jbards10 - welcome to ThePOGG.com!

I'll contact the operator and see what I can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
January 2, 2017

Casumo casino has provided supporting evidence that this player's account is associated with several other accounts in a unnatural manner. This extends significantly beyond simply sharing an IP address. As such this complaint will be found in favour of the operator. We will not engage in further discussion of this issue.

ThePOGG

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jbards10 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 28, 2016

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