Casumo - verification issues

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casumo Casino Review.

Player's Complaint

When I won withdrawable amount 100 pounds, started verification process which took more than limited time described by casumo. It was no contact during this time from verification team, about reason for delay or any issues with verification. I had to contact them and ask questions on the chat, every single person from the chat answered in different way, some of them insured me is delay with verification process, some of them was giving me exact finish day of verification, some of them ask me to stop write on the chat as I'm spamming (by asking questions I suppose)... finally when I've got information on the chat my documents are nearly verified after one week, they informed me one document is missing (back side of the passport) where is no details, just empty page. I had to wait for verification for back side the next 72 hours. When I,asked on the chat if my documents finally are verified I requested withdrawal, before on the chat I asked to be sure which adress I have to use to withdraw. They informed me it will be Iban. So I'm trying third day make withdrawal, every time is reversed with no reason, no contact and no answers (they not answering on live chat or by emails). Today I just send them information on the chat, this case will be reported to all possible watchdogs but I don't know if they even reading this. As I checked on trustpilot they have patern with treating customers like this. I would like to get back my 100 pounds as seems they want to keep it which is criminal.

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5 Responses

thepogg

November 7, 2022

Hi Aniurka84 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 18th of November let us know and we'll contact the operator on your behalf.

Thanks,

ThePOGG

Aniurka84

November 7, 2022

I just made bad mistake, not casumo just casobet, but I don't see is listed, sorry for that

thepogg

November 19, 2022

Hi Aniurka84,

Are you still experiencing issues with Casobet?

Thanks,

ThePOGG

thepogg

November 26, 2022

Hi Aniurka84,

I'm following-up on the above?

Thanks,

ThePOGG

thepogg

December 3, 2022

Hi Aniurka84,

If we haven't heard from you by Friday the 9th of December we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG