Celtic – Withdrawals not completed

Ruling

Found for the Player - Celtic Casino have made claims that the player may be in breach of some terms but have provided no supporting evidence.

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Player's Complaint

Celtic has stopped completed the requested withdrawals, they claimed my account was under review since september 1st, they havent asnewered any mail since then. I want them to pay my money without further delays

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3 Responses

ThePOGG

Oct 16, 2017

Hi alvbettor - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

alvbettor

Nov 30, 2017

It has been 2 months since I askedfor help
have you find anything?

ThePOGG

Dec 01, 2017

Hi alvbettor,

Celtic casino were given today as a deadline to offer a response to this issue.

What we've been told so far is that the operator believes that you were applying strategies to allow you to place bets on Live Baccarat with an advantage over the house. Some facets of what they describe may have been in contravention of the operator's terms. However, when asked to provide supporting evidence the Celtic casino rep has become entirely non-responsive.

Unfortunately Celtic Casino do not offer any information regarding who their regulator is so we can't direct you to somewhere else to review this issue.

Sorry we could not be of more help,

ThePOGG