Champagne Spins - bonus abuse
Resolved - Champagne Spins software platform, SoftSwiss, have agreed to pay this player. The player is non-responsive to our request for update so we assume is dealing with this by themselves.
I have a problem with “Champagne Spins” casino which, to my knowledge, is a part of SoftSwiss group of casinos.
I always read the rules before I play with the bonus at any casino. I read Champagne Spins rules very carefully. So I tried not to violate those in any way. I deposited 200 and received 200 bonus. Maximum allowed bet was as low as 5 and that was the bet I have chosen. I got extremely lucky and won 4300 on one of the spins. Now it was almost 8000 in wagering left to be made. I completed the rest of the wagering with 0.45-0.90 bets on the same slot finishing with 3600 balance (minus 700 on wagering).
Later, Champagne Spins casino sent me an email claiming I abused their bonus and violated the rules quoted below:
* Making maximum allowed bets on high variance games in order to increase balance.
* Decreasing stake after big win and switching games.
Regarding the first rule - I played, actually, a MEDIUM variance game (Spring Break) and not a HIGH variance one as the casino claims and uses it for justification of confiscating the winnings. Anybody who knows something about variance of this particular game can easily confirm it.
Second, and this is the most important part, their rules clearly state that one who “decreases the stake AND switches the game” violates the rules. Which means both actions must be taken together in order to make this rule applicable. Otherwise, the casino should have used the word OR instead of AND. I did reduce the bet but I never switched the games. And as such this rule cannot be applied to me. I read the rule carefully before I played and I acted exactly according to it. I knew I was well within the terms.
(In case you want an additional information on AND/OR uses in English language , please see the relevant excerpt from the reputable online resource:
“When creating your lists, you have two types of logic for multiple criteria: AND and OR.
* Using the AND logic means contacts will need to meet all criteria within that set.
* Using the OR logic means contacts will need to meet at least one criteria or the other criteria.”
P.S. The Champagne Spins casino ALREADY has a very low maximum bet limit of 5. As if that was not enough - they claim an abuse if anybody changes the bets within this already SUPER LOW limit. My opinion , these rules are absolutely PREDATORY. And still, I succedeed not to violate them. Unfortunately , it was also not enough for the Champagne Spins.
Thank you! I appreciate your help.
the casino review
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