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Cheeky Bingo – Terrible Service

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Cheeky Bingo Review.

Player's Complaint

I made a withdrawal yesterday and was guaranteed by one of their employees that I would receive it by the end of the day. Not only did this not happen but when I spoke to another of their employees, they would not listen instead they quoted the same thing over and over again without even an apology. They also went on to basically call me a liar and claim my bank account does not accept faster payments which it does, as I get them all the time. But just to be sure i checked with the Bank and indeed they confirmed all my accounts have faster payments enabled. Again, was told by cheeky bingo that I do not. Their customer service was terrible and they just quote things back at you, the only apology I got was speaking to my fourth person.

Read the casino review

4 Responses

ThePOGG
Oct 10, 2020

Hi scottishguy123 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 23rd of October let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Oct 23, 2020

Hi scottishguy123,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
Oct 29, 2020

Hi scottishguy123,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Nov 04, 2020

Hi scottishguy123,

If we haven't heard from you by Friday the 13th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

scottishguy123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cheeky Bingo
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • ElectraWorks Limited

October 9, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.