Cherry - do not pay and ignores my email
The second of two complaints submitted in close succession that Cherry casino have failed to address. Their limited communication has made clear that they have no interest in complaints involving 3rd party mediation and they've given us the consistent stone wall tactics of not responding to multiple emails that both the complaining players received.
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Hi, I've created an account on Cherry Casino which offered a sign up bonus at that time.
I've deposit 100€ and managed to win 105€ playing the casino. Then, after requesting an
withdrawal I've received and email asking me for documents: ID, proof of adress and a
moneybooker's statement screenshot.
I've sent the docs requested which were in perfect conditions since I accept that as
security procedure, but then, I've received another email saying that they have approved
the proof of address and the moneybookers screenshot but that I need to send a different
kind of ID, like a passport or a driving license. I've explained to them that i didn't have
a passport since I never need it and neither had a driving license yet. I don't know with
they didn't accept a valid ID in the first place. Anyway, they've simple ignored my email,
and never heard from them anymore. They just kept my 205€ at their will.
I would appreciate your help on this.
the casino review
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Hi nevescloud - thanks for getting in contact.
Before I contact Cherry casino I'll need you to provide me your username and the email address you used when registering your account with Cherry casino.
Once I have those pieces of information I'll contact Cherry casino and see if we can make some progress.