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Cherry Fiesta - cancelled withdrawal and keeps not paying after new request
Ruling
Found for the Player - Despite our repeated efforts to contact Cherry Fiesta to discuss this issue we have received no response whatsoever from the operator.
Read our Cherry Fiesta Casino Review.
Player's Complaint
I made my first withdrawal request on Apr 10th - amount €1507,00.
After several contacts with support (Chat and email), they cancelled my request on Jun 1st without any justification.
I requested a new withdrawal of €1450,00 on Jun 1st.
Since then, I've been insisting but they keep no paying.
Please do what you can do help me to get paid.
Thank you so much.
6 Responses
Date – 23/07/2023
This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.
Thanks,
ThePOGG
Date – 30/07/2023
This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.
Thanks,
ThePOGG
Hi sebadola,
Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG
Dears,
What is the "operator's ADR"?
Thank you for your support.
Best regards
Hi sebadola,
Apologies, that line should have been removed from our last response. Cherry Fiesta is unlicensed and does not have an ADR.
ThePOGG
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Agreement
sebadola consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Cherry Fiesta
- Global Games Tech Ltd
July 11, 2023
Hi sebadola - welcome to ThePOGG.com!
Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG