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Cherry Fiesta - no support

Ruling

Found for the Player - Despite our repeated efforts to contact Cherry Fiesta to discuss this issue we have received no response whatsoever from the operator.

Read our Cherry Fiesta Casino Review.

Player's Complaint

Im a verified player at cherry fiesta made numerous deposits and withdrew 500 € over 4 weeks ago. Loads of emails sent with no reply. They've removed the live chat so I cannot get the useless replies fro [EDIT] of nothing to do with me contact support. Support do not reply and I think I have no chance of getting my money. I have been well and truly duped. I don't want this to happen to any other casino players. This mob are bad news.

Read the casino review

3 Responses

User icon
thepogg
February 9, 2022

Hi pate01 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Cherry Fiesta do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
pate01
February 9, 2022

Thanks very much for update and your efforts so far.

Kind regards Craig

User icon
thepogg
March 5, 2022

Hi pate01,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

pate01 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cherry Fiesta
  • Global Games Tech Ltd

February 8, 2022

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