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Cherry Fiesta - self-exclusions


Found for the Player - Despite our repeated efforts to contact Cherry Fiesta to discuss this issue we have received no response whatsoever from the operator.

Read our Cherry Fiesta Casino Review.

Player's Complaint

I was once self excluded (after asking on more than one occasion to get them to listen) from the site Cherry Fiesta as I explained to them I have a major gambling problem. Then one day I stupidly asked them to reopen it and they did without asking any questions at all. I've since asked them to permanently blocky my account permanently on several occasions and all requests by both online chat and email have been completely ignored allowing me to speak hundreds and hundreds of pounds. Last night was the most recent date where I spent £1200 on my credit card. The site seems like an absolute scam. The transaction come up with a completely random name and doesn't even state that it is a gambling company. I'm not sure if this is something you would even deal with but I'm hoping you can help me complain to this disgrace of a company.

Read the casino review

2 Responses

User icon
November 3, 2021

Hi Jillian999 - welcome to!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Cherry Fiesta Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 13k gambling operator websites for between 24 hours and 5 years.



User icon
December 4, 2021

Hi Jillian999,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.


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Jillian999 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cherry Fiesta
  • Global Games Tech Ltd

November 3, 2021

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