Cherry Fiesta - Verifying account

Hi onlyme - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Thankyou so very much

Hiya they told me to download firefox im now verified to withdraw its a bank transfer but i dont know what a swift code or iban is. Is swift code my account number and iban my sort code? Thankyou

Hi onlyme,

No, these are not the same as your account number and sort code. You need to contact your bank to get this information.

Thanks,

ThePOGG

Hiya i got all the necessary details from my bank and i have withdrawn £750 i got an email back off them confirming my withdrawal and that it will take 7-21 days to reach my bank account thanks

Hiya iv just received a email off them saying to make a new withdrawal so when i logged in they have cancelled my withdrawal of £750 and now there is only £200 in my account to withdraw. Thanks

Iv just been in live help with him and he says its because iv not deposited over 200 so as iv only deposited 20 i can withdraw max winnings times my deposit which is 200 so iv withdrawn the 200 then he started saying ‘you say that we are a scam that it is false and we are paying all our players in accordance with the terms” so you have to have deposited over £200 to get full withdrawal he said thanks

Hi onlyme,

Sadly Cherry Fiesta do carry the following term:

"8.3.1 If a player accumulated deposit is not greater than 200 euros, player will be allowed to withdraw only up to x10 his last deposit."

If you have not deposited more than €200 you would only be entitled to withdraw more than 10x your last deposit.

Sorry we cannot be of further help.

ThePOGG

Hiya iv just logged in to my account on cherry fiesta and my £200 withdrawal is still in the pending section does it stay there till Iv received my payment or does it mean its not been processed yet thanks

Hiya been to live help and he said theres been some delays in the finance in the last 2 month and will all soon be back to normal. I think this site is an absolute joke iv never had to wait this long for verifying or withdrawing money i think they are making the virus as an excuse to delay payouts.

Hi onlyme,

We'll follow-up with the operator regarding the refund of your deposit, but I do need to be clear that it would be surprising if we received any response.

Thanks,

ThePOGG

Hiya do u mean the withdrawal money as u have said refund of my deposit thanks

Hiya just to let you know I received my payout off them today. Thankyou for all your help.

Hi onlyme,

Thanks for letting us know - we appreciate it - but it's unlikely our intervention made any difference here. Cherry Fiesta were entirely non-responsive to our communications.

ThePOGG