Cherry Fiesta - Withdrawal Cancel
Ruling
Found for the Player - Despite our repeated efforts to contact Cherry Fiesta to discuss this issue we have received no response whatsoever from the operator.
Read our Cherry Fiesta Casino Review.
Player's Complaint
I made a deposit with a bonus 265%. Played and wager x 50 with a maximum bet of €5.
Won made a withdrawal of 3500 and it got cancel. Reason was because I placed a bet more than 30% on my deposit amount which is not true. 3500 cancel including 300 i had to continue playing and only gave me back 50.
Fine that was cancel.
Then I played again won 900. Didn't submit the withdrawal but they removed 900 and returned back my deposit amount of €50. Same reason saying I played more than €15. My max bet was only €5 and didn't exceed. In total I lost my winnings of 3800 + 900. This is so upsetting.
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Hi monstera1616 - welcome to ThePOGG.com!
Did you play games where you could 'buy' a bonus feature? Did you use this option?
Thanks,
ThePOGG