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Cherry Fiesta - Withdrawal Cancel

Ruling

Found for the Player - Despite our repeated efforts to contact Cherry Fiesta to discuss this issue we have received no response whatsoever from the operator.

Read our Cherry Fiesta Casino Review.

Player's Complaint

I made a deposit with a bonus 265%. Played and wager x 50 with a maximum bet of €5.

Won made a withdrawal of 3500 and it got cancel. Reason was because I placed a bet more than 30% on my deposit amount which is not true. 3500 cancel including 300 i had to continue playing and only gave me back 50.

Fine that was cancel.

Then I played again won 900. Didn't submit the withdrawal but they removed 900 and returned back my deposit amount of €50. Same reason saying I played more than €15. My max bet was only €5 and didn't exceed. In total I lost my winnings of 3800 + 900. This is so upsetting.

Read the casino review

5 Responses

User icon
thepogg
September 25, 2021

Hi monstera1616 - welcome to ThePOGG.com!

Did you play games where you could 'buy' a bonus feature? Did you use this option?

Thanks,

ThePOGG

User icon
monstera1616
September 25, 2021

Hi I only played on gonzo quest and starburst. Gonzo has always be a favourite. And no did not play a game with the buy bonus features.

User icon
monstera1616
September 25, 2021

Hi I only played on gonzo quest and starburst. Gonzo has always be a favourite. And no did not play a game with the buy bonus features.

User icon
thepogg
September 25, 2021

Hi fedup202175 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
October 31, 2021

Hi monstera1616,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

monstera1616 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cherry Fiesta
  • Global Games Tech Ltd

September 24, 2021

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