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Cherry Fiesta - withdrawn
Ruling
Found for the Player - Despite our repeated efforts to contact Cherry Fiesta to discuss this issue we have received no response whatsoever from the operator.
Read our Cherry Fiesta Casino Review.
Player's Complaint
i have withdrawn from my ac on 25th may and i was told i will receive this money with in 7-21 working days. I have given my ac details and iban number . waited a lot its like more than a month now. when ever i do live chat with their service they give me one email address,[email protected] and say me to email them but they never bother to reply me back and now they threaten me to close my account and vanish my winnings i am really frustrated is there anything you can do for that,i think they need to give me compensation for this behaviour. your help will be appreciated.
9 Responses
i was chasing my withdrawl coz it was more than a month now as they said it gonna take 7-21 working days. i asked for a help if they can sort this things and they used to give me the same email address everytime i start chat with them, even they dont reply me on live chat as well. He said you ask me same thing everyday and from no onwards if you try to chat me same thing they gonna close my ac and void my winnings. I emailed their customer serivce manytimes and they dont reply me at all. I was asking my withdrawn coz i think thats my right to get my winnings if i am not wrong.
Hi shree3008 - welcome to ThePOGG.com!
Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG
thanks for that
Date – 09/07/2023
This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.
Thanks,
ThePOGG
Date – 16/07/2023
This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.
Thanks,
ThePOGG
Date – 23/07/2023
This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.
Thanks,
ThePOGG
Date – 30/07/2023
This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.
Thanks,
ThePOGG
Hi shree3008,
Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG
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Agreement
shree3008 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Cherry Fiesta
- Global Games Tech Ltd
June 27, 2023
Hi shree3008 - welcome to ThePOGG.com!
On what grounds has the operator threatened to close your account/void your winnings?
Thanks,
ThePOGG