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Chilli777 Casino - Blocked Account/Missing Withdrawal


Found for the Player - Despite our repeated efforts to contact Chilli777 Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Chilli777 Casino Review.

Player's Complaint

I made a withdrawal of £865 in winnings from Chilli777 casino. I was then instructed that since I hadn’t made enough lifetime deposits that all winnings over £200 would be confiscated. After reading the terms and conditions, I discovered that if I were to deposit more into my account I would be able to keep all of the winnings. When I enquired about this, the casino blocked my account and won’t respond to any of my emails. advertises 2-3 day withdrawals, but I’ve been waiting over 3 weeks and still haven’t even received the £200 withdrawal and have no way checking its progress as I can’t login and customer service is non-existent.

Since I was prevented from making more deposits in order to withdraw my full winnings I am requesting the full £865 winnings. Failing this I’d like the £200 which I have been waiting for.


Read the casino review

2 Responses

User icon
May 21, 2021

Hi foxhound - welcome to!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Chilli777 do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is unlicensed and distributing fake versions of major slots games. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
June 20, 2021

Hi foxhound,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.


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foxhound consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Chilli
  • United Kingdom Gambling Commission
  • Alderney Gambling Control Commission

May 21, 2021

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