Found for the Casino - Under the MGA licensing system, player's can currently reopen self-excluded accounts as long as the appropriate cooling-off period is enforced after the reopen request is made.
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This issue stems back a bit. I asked to be permanently banned from the casino a while back because of my gambling. They obliged. They also reopened account same day I requested. I have asked for documents and date I reopened my account to see my net losses because I can only see 2 weeks worth but customer service never responds. I am estimating in the low end of 10000 to 20000. I have also asked multiple times to change my bank account . I have sent the documents in with no luck. I do not have the bank account they have me listed under and ive told them, and my skrill account i had locked. The only redemption i use is their mastercard. I go on to win this weekend for 2380 and 500. Neither time can i withdraw because it says over daily limit, which i wasnt. I tried emailing them about how mad i was explaining the issue but thNked them for listening. No response. Theyve been fairly good but now ive given them everything even thiugh i told them i had gambling issue, i even asked are you sure my account is ok to reopen because i asked for permanent ban. At this point, between given them 10s of thousands, and them ignoring my bank account change request multiple times ( their sister site global poker even changed it for me on a linked email with chumba) leaving me with no withdrawal method with the card not being able to withdraw, i believe i am owed. Thanks for your time
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Chumba Casino - Error withdrawing
Posted by jaytam1234
April 14, 2021
jaytam1234 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
April 14, 2021