Cleopatra - Poor workmanship and a lack of respect and concern for the community and the safety of others
Found for the Casino - This player used an unauthorised payment method in breach of casino terms and conditions and is now non-responsive.
Hi i am writing to u because my account was dissabled for having another card not in my name on my account.. the card was on my account to withdraw funds from my cleopatra casino account to the card because Cleopatra casinos don't transfer money back to my Visa debit card the card I use to put funds onto my casino account. The card that is the issue at hand has been approved by Cleopatra casino before and used to withdraw money onto it before so i dont see what the issue here is as the card is my sisters card and i have uploaded proof of concent from my sister saying i can use her card to do so and it was also approved by the casino before.. i am very unhappy about these actions from the company as i had $8900 on my account and i also had over 10,500 redeemable points that i could have cashed in... i want a explanation as to why my account was dissabled because if u go through the records on my account this card was approved to be used previously so why isnt it now.. also i have deposited over $10,000 onto my casino account over time so why am i being treated like this? I will be talking all of my evidance to the news papers and Today Tonight aswell as Accurrent Affairs to display the dodgy unprofessional treatment that this company works with and how you treat longterm customers after they have put so much money into your company as i am not happy one little bit about the treatment i have received from you and your employees. I await your response to this email. Thank you..
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