Cleopatra - Winnings disappeared
Found for the Casino - This player has received the maximum they are entitled to based on the bonus they received. For higher 'opt in' standards you need to play with operators with stronger regulators.
Read our Cleopatro Casino Review.
Hi my complaint is regarding online Cleopatra casino.
My details are as follows
I deposited $50 of my money with NO deposit bonus.
I won around $19,000 yesterday and the casino forfeited my winnings.
When I tried to withdraw it bounced back I asked why they said I need to verify my card so I did then I withdrew again and it bounced back then I asked why they said all good it will work now so I withdrew again and it bounced back then they said oh you won that money with $10 we added to your account so all your winnings a forfeited. They said I turned a button on that allows them to I said I never turned on any button I don't no anything about this button.
All customer agents have been unhelpful and I've had no help in resolving.
One customer service agent even apologised and said "I'm sorry such a thing has happened to you"
Please help me resolving this.
the casino review
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