Cloudbet - Locked Account- Stated Not Paying $15k
Found for the Casino - A system error led to this player being paid pushed bets as wins. When this error was corrected the player's balance was negative.
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Yesterday Wednesday 9-23-2020 my account became locked and I received the response that $15,000 worth of bitcoin cash would not be paid out. It became apparent that it was because of a mis-grade that I was unaware of because they keep separate balances for Bitcoin and for Bitcoin cash and apparently I was "obligated" to let them know before requesting a withdrawal or making any more bets in bitcoin cash that the bitcoin balance had gone negative due to their error.
On top of this they say they will void all bets because when I sent KYC, the KYC was from the USA and stating that I was in the USA while making the bets which I was not.
The emails and messages are included below. Anything you can do to help recover the bitcoin cash totaling about 65 bitcoin cash which is about $14,000 at the current price.
They have said they are not paying it out.
Sep 24, 2020, 14:33 GMT 2
here it is written more clearly on bitcointalk and a response from me. Is there anything that can be done?
*Hello there, efxes,I'm sorry to hear, that you've been having some difficulties with your account.I have followed up on the matter with the Sports and Player Safety team now, and I can provide you with accurate information now.The relevant team confirm, that the negative balance on your account was due to some bets that were graded as pushed incorrectly although they should have been settled as losses.Once the bets were graded, you have withdrawn the funds that were incorrectly credited to you, thus the balance became negative as soon as these bets have been regraded accordingly.Regardless of the negative BTC balance, you continued playing on our website using BCH, without informing our support team or crediting the funds back to your account, thus documentation was requested to verify
the account.Our Player Safety team confirmed, that they have verified your account and emailed you accordingly now, but I'm afraid as you have breached our Terms
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