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Club Player - Haven't received my winnings

Ruling

Resolved - Both Club Player Casino and the submitting complainant have confirmed that this issue has been resolved and the player has received their payment.

Read our Club Player Casino Review.

Player's Complaint

I was approved for $750 withdrawal on August 26th. They said all my documentation was good. I've contacted them several times they said that they escalated my payment and it would be do e in 24 to 72 hours. They told me that twice and still haven't sent my payment. I've emailed and complained now they ignore me.

Read the casino review

3 Responses

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ThePOGG
September 22, 2019

Hi ghm1974 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with a group who are both negatively listed with this service and who are inconsistent in their response to player complaints submitted to us. While we will try to contact the operator on you behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
September 27, 2019

Hi ghm1974,

I see that a Club Player rep has contacted you directly about this issue. Can you please respond with the requested information?

Thanks,

ThePOGG

User icon
ThePOGG
October 11, 2019

Hi ghm1974,

Your bonus of $175 was non-withdrawable and as such was removed from your balance leaving $575.

Thanks,

ThePOGG

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Agreement

GHM1974 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Club Player
  • Costa Rica

September 22, 2019

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