Club Vegas 999 - Cannot get my win

Ruling

Resolved - Club Vegas 999 have informed us that this player has been paid. The player has been non-responsive to our request for updates so we assume they're happy.

Read our Club Vegas 999 Casino Review.

Player's Complaint

I had quite a win at this casino. I made the third deposit in the end of August and won 8 110 EUR. Right after this I claimed the withdrawal and it is already end of December and my withdrawal is still pending…. I had a number of chats here, at the beginning they were telling me they needed to contact the senior management, they wrote me they would write me but this never happened. After further trying to contact them I received another message from them - they wrote me that they would need to contact the game provider because of the amount, they also wrote about the anomalies in the game history. This is such a nonsense… Anyway, they just ignore me in order not to pay the win...

Read the casino review

6 Responses

ThePOGG

January 5, 2019

Hi ferrari-rider - welcome back!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG

January 25, 2019

Hi ferrari-rider,

I've spoken to ClubVegas999 about this issue and they inform me that they have contacted you directly to provide information about when the balance will be paid.

I would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

Ferrari Rider

January 29, 2019

Hey!

That is true the casino contacted me. As soon as I get paid will write here.

ThePOGG

February 13, 2019

Hi Ferrari-Rider,

Have you received your funds?

Thanks,

ThePOGG

ThePOGG

February 19, 2019

Hi Ferrari-Rider,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG

February 26, 2019

Hi Ferrari-Rider,

If we have not heard from you by Friday the 1st of March I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG