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Cobra Casino - have witheld winnings

Ruling

Found for the Player - Despite our repeated efforts to contact Cobra Spins to discuss this issue we have received no response whatsoever from the operator.

Read our Cobra Spin Casino Review.

Player's Complaint

Cobra have witheld £800 as they believe I have used the martingale system. The bet they are referring to is a £800 bet I placed on blackjack. This was proceeded by 4 X £100 bets.

At the time I had £450 in my account that had been won on a sports bet that they have also witheld due to the above. They are yet to respond to my dispute.

Read the casino review

5 Responses

User icon
ThePOGG
December 29, 2020

Hi meh1988 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Cobra Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
January 3, 2021

Hi meh1988,

Please confirm the URL of the operator you are complaining about.

Thanks,

ThePOGG

User icon
meh1988
January 3, 2021

Hi,

https://cobraspins.com/

Many thanks

User icon
ThePOGG
January 10, 2021

Hi meh1988,

Cobra Casino and Cobra Spins are totally different operators. You do not have an account with Cobra Casino, which has been confirmed by the operator.

We will not contact Cobra Spins.

Thanks,

ThePOGG

User icon
ThePOGG
February 7, 2021

Hi meh1988,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

meh1988 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cobra Casino

December 29, 2020

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