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Cobra Casino - Shared license but not exclusions
Ruling
Found for the Casino - Under the MGA license a self-exclusion would only carry over to other properties on the license if the player specifically requests this happen.
Read our Cobra Casino Review.
Player's Complaint
The personal information used to join all of these casinos was identical
<[p>My complaint is in regards to CobraCasio which operates under the same license sPlayamo, CasinoChan, CobraCasino, WooCasino.My email address was used as the log in for each of these sites.
I have a gambling issue, I cant be trusted online gaming and so I informed playamo of this. They closed my account and the VIP manager there contacted me confirming the closure and that of my gambling issues.
Being a compulsive gambler I looked for alternative places to play, I managed to join CasinoChan and register using the same details as that of Playamo and woocasino.
I deposited and lost multiple times. I then went onto live chat on chan and cobra and informed them of my gambling problem, and they closed my account.
They informed me that I did not request that my accounts be closed across all the brands casinos and so they did not stop me from opening new accounts elsewhere on their license as I did not specifically ask for this.
This seems very unethical knowing full well I have a gambling problem. It should be a responsible operators duty to block players like me from registering once they have been aware of the issue.
Upon further enquiry I find out that they do not even have the functionality to block a player across all of their sites and so their reasoning of me not asking it was a moot point as they cannot actually offer this.
I do take responsibility for opening the accounts however the operator must take some responsibility in not doing enough once I inform them of the issue.
I requested the refund of deposits from CasinoChan and Cobra as these casino accounts were opened many weeks after the playamo acknowledgement of my gambling problem and so there should have been procedures in place to stop people with these issues re-joining. CasinoCHan refunded my deposit agreeing that they should have done more, CObraCasino wont even acknowledge my emails and so are declining.
And so I am coming to you for your assistance in this matter as I feel the casino acted irresponsibly and unethically.
Any help woud be appreciated.
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Agreement
joemama consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Cobra Casino
- Curacao eGaming
- Dama N.V.
March 20, 2021
Hi joemama,
We've covered this a couple of times now. Self-exclusions at MGA properties do NOT carry over to other properties on the license unless you explicitly request that this happen.
I understand that a Live Chat representative has given you incorrect information on this issue. All MGA license holders do have the facility to extend an exclusion to all properties on the license. N1 Interactive do offer this. The license holder clearly needs to correct the Live Chat operator's knowledge of their system.
However, as details in your other complaint, unless this information was given to you prior to the play you are contesting - which you have already stated it was not - then this error has not resulted in your losses and would not make for a valid claim.
With regard to this claim specifically - Cobra Casino run on a Curacao license. This license is very weak and there are no requirements for any Curacao licensed operator to apply a self-exclusion to any property other than the one that it is requested at. Furthermore, while Cobra Casino runs on the same license as CasinoChan, this is a white label license, meaning that these casinos are owned by different people and do not share player information. Playamo and Casino Chan are indeed owned by the same group, who buy their licenses from N1 Interactive. Cobra Casino are independently own by another group. They would have no information of self-exclusions placed at Playamo casino.
Sorry we cannot be of further help.
ThePOGG