Cobra Casino - Shared license but not exclusions
Found for the Casino - Under the MGA license a self-exclusion would only carry over to other properties on the license if the player specifically requests this happen.
Read our Cobra Casino Review.
The personal information used to join all of these casinos was identical
<[p>My complaint is in regards to CobraCasio which operates under the same license sPlayamo, CasinoChan, CobraCasino, WooCasino.
My email address was used as the log in for each of these sites.
I have a gambling issue, I cant be trusted online gaming and so I informed playamo of this. They closed my account and the VIP manager there contacted me confirming the closure and that of my gambling issues.
Being a compulsive gambler I looked for alternative places to play, I managed to join CasinoChan and register using the same details as that of Playamo and woocasino.
I deposited and lost multiple times. I then went onto live chat on chan and cobra and informed them of my gambling problem, and they closed my account.
They informed me that I did not request that my accounts be closed across all the brands casinos and so they did not stop me from opening new accounts elsewhere on their license as I did not specifically ask for this.
This seems very unethical knowing full well I have a gambling problem. It should be a responsible operators duty to block players like me from registering once they have been aware of the issue.
Upon further enquiry I find out that they do not even have the functionality to block a player across all of their sites and so their reasoning of me not asking it was a moot point as they cannot actually offer this.
I do take responsibility for opening the accounts however the operator must take some responsibility in not doing enough once I inform them of the issue.
I requested the refund of deposits from CasinoChan and Cobra as these casino accounts were opened many weeks after the playamo acknowledgement of my gambling problem and so there should have been procedures in place to stop people with these issues re-joining. CasinoCHan refunded my deposit agreeing that they should have done more, CObraCasino wont even acknowledge my emails and so are declining.
And so I am coming to you for your assistance in this matter as I feel the casino acted irresponsibly and unethically.
Any help woud be appreciated.
the casino review
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