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Cocoa - Not Credited Deposit
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Cocoa Casino Review.
Player's Complaint
Hello,
So I made a deposit by bitcoin tonight of $25. It was not credited to my account and I have tried over and over to contact support. They act like they are online so they send a message about collecting a bonus. But that's not at all what I was asking. After that I get no response. So basically they [EDIT] will not respond. I am furious right now and will never play them again. It gives the Rival Platform a bad name. Please help. Thanks [EDIT]
4 Responses
Hi bneef81,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi bneef81,
I'm following-up on the above?
Thanks,
ThePOGG
Hi bneef81,
If we haven't heard from you by Friday the 19th of March I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
BNeef81 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Cocoa
- Curacao eGaming
- SSC Entertainment NV
February 3, 2021
Hi bneef81 - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 19th of February let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG