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ComeOn - Money taken from my account

Ruling

Resolved - This player has become non-responsive to our request for an update so we assume they've managed to resolve their verification issues.

Read our ComeOn Casino Review.

Player's Complaint

I was waiting for verification of my account to withdraw and i logged out as to not waste my balance as it was my biggest win ever, i logged in the next day to my funds being completely gone from my account i reported this via chat and they just kept telling me to wait until it was investigated and it never was, iv waited a while and still no word, now my acccount is closed and with no explanation of where my money went. please help guys.

Read the casino review

8 Responses

User icon
ThePOGG
December 6, 2018

Hi niallslots22 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
December 10, 2018

Hi niallslots22,

I've discussed this issue with the operator. You have made claims that your account has been compromised. As such full security verification needs to be completed before any further access to your account can be allowed.

You need to provide the following:

- government issued ID

- A utility bill or bank statement less than 3 months old

- A photo of yourself holding your ID

You also need to respond to an email that has been sent to you multiple times answering the security questions for your account.

Once you've completed the above please let us know and we'll follow-up with the operator.

Thanks,

ThePOGG

User icon
ThePOGG
December 17, 2018

Hi niallslots22,

Have you taken the actions requested above?

Thanks,

ThePOGG

User icon
Niallslots22
December 17, 2018

Yes they keep refusing the documents yet when they accepted them for withdrawal when i had no money? just out of order il never get this..

User icon
Niallslots22
December 17, 2018

is there an email i can send these documents to you and you can give them? there refusing to reply and accept anything yet the accepeted and verified my account when i had no funds

User icon
ThePOGG
January 8, 2019

Hi Niallslots22,

Please forward the documents to [email protected] and I'll review.

Thanks,

ThePOGG

User icon
ThePOGG
January 20, 2019

Hi Niallslots22,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
January 29, 2019

Hi Niallslots22,

If we haven't heard from you by Friday the 8th of February, I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

Niallslots22 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Come On!
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Co-Gaming Limited

December 6, 2018

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